Privacy Policy

Privacy Policy of Elegant Eyes Corp. (EEC) Ltd.

Elegant Eyes Corp. (EEC) Ltd. ("we," "us," "our") is committed to protecting the privacy and confidentiality of the personal information of our clients, partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, either through our website, by phone, or in person.

By using our services or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Business Information: Company name, business address, phone number, fax number, and email address.
• Transaction Data: Information related to the purchase of optical frames, including order details, shipping information, and payment details.
• Communication Data: Records of communications with us, such as emails, calls, or chat messages.
• Website Usage Data: If you visit our website, we may collect information such as your IP address, browser type, operating system, and browsing behaviour on our site (through cookies and similar technologies).

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfilment: To process and deliver orders, manage returns, and communicate shipping and delivery updates.
• Customer Service: To respond to your inquiries, support requests, or resolve any issues related to our products or services.
• Marketing and Communication: To send promotional materials, newsletters, or other information regarding new products, services, or offers, provided you have consented to receiving such communications.
• Business Operations: To maintain and improve our products, services, and website, analyse trends, and comply with legal or contractual obligations.
• Account Management: To maintain accurate records of your orders and business relationship with EEC Ltd.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented physical, technical, and administrative safeguards to protect your data from unauthorized access, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share information with third-party service providers who assist with our business operations, such as shipping companies, payment processors, and IT services. These third parties are contractually obligated to protect your information and only use it for the purposes for which it was shared.
• Legal Compliance: We may disclose personal information if required to do so by law, regulation, or legal process (e.g., a subpoena or court order), or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and store information about your usage of our website. Cookies are small text files placed on your device that help us analyze website traffic, enhance user experience, and track behavior patterns.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

As a business client, you have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information held by us.
• Deletion: You can request that we delete your personal information, subject to certain legal and contractual obligations.
• Opt-out of Marketing: If you no longer wish to receive promotional emails or marketing materials from us, you can unsubscribe using the link provided in each communication or by contacting us directly.

If you wish to exercise any of your rights, please contact us at the details provided below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect or maintain personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: eleganteyes@outlook.com
• Phone: +44 203 725 0029